Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Observe.AI has officially launched VoiceAI agents, a solution designed to ...

A new artificial intelligence startup is addressing the frustrating experience patients can have when calling a health plan ...

YouTuber Kitboga built an AI army capable of confounding entire scam call centers. There are moments in this video where you ...

Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

The new VoiceAI agents can field customer service calls to save time for contact center teams. The agents are capable of ...

Health insurance companies such as UnitedHealthcare and Florida Blue are increasingly leaning on generative artificial ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

Yum! Brands, the parent company of various fast food chains including KFC, Taco Bell and Pizza Hut, announced last week that ...

WEOKIE Federal Credit Union, a financial institution serving Oklahoma for over 50 years, recognized this challenge and turned ...

Teleperformance SE has deployed AI technology by Sanas to modify the accents of its Indian call center employees in real time ...

AI isn’t yet measuring up to benchmarks Scale set for human-level adeptness in fields like law, finance, and education ...