Since then, the situation has greatly improved, largely through the use of AI call center platforms. IBM’s natural language understanding (NLU) software was used to create an AI-enabled system ...

This explains the explosion of call center monitoring software in recent years. Technology—AI or otherwise—stands to reshape contact center operations. Let’s take a look at how. Contact ...

Three companies that benefited from those secular trends are Microsoft ( MSFT -0.33%), Cloudflare ( NET -1.66%), and Five9 ( ...

He left Meta in late 2021 to start Lace AI, a startup that has developed AI-driven customer service software for home ... many sales begin with a call made to a call center. Home services include ...

Healthcare contact centers continue to experience high call abandonment rates and long hold times, juggling a myriad of inquiries from appointment management to care team questions. Dash Voice AI ...

Dash Voice AI automates scheduling-related phone calls, reducing call center workload and empowering patient self-service Relatient, the leading patient scheduling platform, today announced the ...

Fresh off the heels of the AI-powered accent adjustments in the Oscar-nominated 2024 film "The Brutalist," the French company that owns the largest call center in the world has announced that it ...