Every retail customer has experienced frustration: long hold times when reaching out for support, representatives who don’t have access to customer purchase history, the need to repeatedly ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. SALT LAKE CITY — As CX leaders across industries descended on ...

Is your CX strategy meeting today’s demands—or falling short? The CX AI Maturity Assessment helps you evaluate your workflows, agent productivity, data management, and more. Gain actionable insights ...

This story was originally published on CIO Dive. To receive daily news and insights, subscribe to our free daily CIO Dive newsletter. Around 3 in 5 retail companies have turned to AI to boost loss ...

AUSTIN, Texas--(BUSINESS WIRE)--SupportNinja, a leading provider of AI-enabled, agile outsourcing services, today released the “2025 CX Outsourcing Report,” a data-driven analysis of how ...

CAMBRIDGE, Mass.--(BUSINESS WIRE)--Peak Support, a leading provider of business process outsourcing solutions, is excited to announce that Hannah Clark Steiman, President and Chief Strategy ...