Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm's ...

In this modern era, the integration of Generative Artificial Intelligence (GenAI) is redefining customer service, ...

The company, which builds customer service AI agents, is raising fresh funding as it continues to help businesses shave ...

The customer is king – a much quoted business mantra coined by Harry Gordon Selfridge a century ago -- is more of a hollow ...

Introduction With the pace of rapid digital change, generative AI services are transforming how companies operate, innovate, ...

Enterprise Times met up with Jurgen Hekkink, Head of Product Marketing and Michael Eland, Product Innovation Advisor at ...

To keep up with the rapid evolution of consumer expectations, most teams have embraced AI solutions in some fashion.

Well-designed AI can free workers from routine tasks, letting them focus on critical thinking, empathy and creativity.

A new report highlights the transformative impact of "agentic AI" on customer service, revealing significant improvements in ...

Xiaomi India has launched an AI-enabled customer support center, becoming the first smartphone brand in India to offer ...

“The successful launch of the AI-powered Model Finder is a testament to their commitment to delivering exceptional customer experiences ... management, the service offering enables organizations ...