The passenger gets to choose. Beyond the amenities of the major airlines, one of the most important criteria for customer satisfaction is on-time performance. Not long ago, the public’s confiden ...

Got air travel on the horizon? Browse this list of the best and worst airlines in the United States before booking your ...

AirlineRatings.com is pleased to announce the highly anticipated World’s Best Airline Awards for 2025. The World’s Best ...

The worst airlines for customer satisfaction have been revealed. The UK's flag carrier airline, British Airways, ranked among the worst airlines in the survey. BA's customer score for long-haul ...

Best airline in 2025—the results are here, but the winner may surprise you! Find out which airlines are named as the best in ...

which has resulted in a 6% boost in customer satisfaction. United Airlines is exploring new waters with generative artificial intelligence initiatives used to enhance customer experience and ...

That limits the airline's ability to depend solely on conventional frequent flyer program models that work based on ...

Delta Air Lines Inc. once again soared the highest in a new ranking for its reliability and customer service. Delta Air Lines Inc. (NYSE: DAL) once again soared the highest in the latest ranking ...

United Airlines’s app enhancements have boosted customer satisfaction, President Brett Hart said on a Q4 2024 earnings call Wednesday. The airline in December integrated Apple AirTag data into ...

Wong looked at the correlations between overbooked flights, customer satisfaction scores, and profitability. He found that airline profitability shows no correlation with customer pleasure.