Complaints to call center workers are about to sound a lot less angry, and they have artificial intelligence to thank. SoftBank Corp, the telecoms arm of the Japanese conglomerate led by ...

Trump said in an early-morning phone call that if he believes Russia is at fault for a ceasefire's not being reached with ...

Abbie VanSickle covers the Supreme Court. President Trump’s angry call on Tuesday for the impeachment of a federal judge who ruled against his administration on deportation flights has set off a ...

Good news for call center operators who are worn down by hostile customers with unreasonable demands—artificial intelligence technology can alter angry voices into calm ones. This should ...