With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

The 17,000-square-foot facility on Mohouli Street will operate as a unified call center for the county’s police and fire ...

People tour the main communications center, which has enough space to start for seven police and two fire dispatchers during ...

WORCESTER ― Charter Communications will shutter call center operations at its Higgins Street location. The call center employs 174 people at 95 Higgins St., the company said Thursday.

Connecticut-based telecommunications provider Charter Communications will close its Worcester call center on June 26, as the company is reducing its overall headcount in Central Massachusetts ...

Its tactical communication product has high-quality customers, which include global militaries and large broadcasters. Growth in emergency call center software is underpinned by the US government ...