While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

Charter Communications, which does business as Spectrum, plans to close an Akron residential inbound sales call center and lay off 259 workers there.

Charter Communications, which goes by the trade name Spectrum, is expected to close its call center in Akron this spring, ...

How bad is call center agent burnout? I interviewed a manager of a small hospitality company recently, and he told me that half his employees quit within two weeks of completing their training.