Call center outsourcing has become a viable option for companies seeking to maximize resources while guaranteeing excellent ...

Upcoming ISG Provider Lens™ report will study companies utilizing AI to help enterprises improve end-to-end customer ...

The study results will be published in a series of ISG Provider Lens™ reports, called Contact Center – Customer Experience Services, scheduled to be released in October 2025. The ...

TCN, a leading provider of cloud-based contact center solutions, today announced the latest advancements and key features of ...

Historically, supporting after-hours care has been a significant challenge for healthcare practices. Whether it’s hiring additional staff to manage after-hours patient calls or addressing messages and ...

This platform launch is just the first step. Squaretalk is on a mission to reshape the way sales teams operate—delivering powerful automation without the learning curve, and enabling seamless ...

New solution offers intelligent call routing, real-time analytics, and quality monitoring to enhance service and performance MORRISTOWN, N.J., April 22, 2025 /PRNewswire/ -- BCN, a leading managed ...

Zendesk, a global leader in AI-powered customer service solutions, has announced its agreement to acquire Local Measure, a ...