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A former MOHELA call center worker shares their experience of working for the beleaguered student loans company - where staff are TOLD to keep customers on h…
A former call center agent said workers received 'abysmal' training and were unprepared to help borrowers They alleged staff ...
State approves extension of costly call center contract to cope with looming federal layoffs
The Board of Public Works approved a $3.9 million extension Wednesday of a call center contract ahead of an expected surge of ...
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Leaders say 988 call center in East Providence is going strong, still needs more staff
Rhode Island's 988 Suicide and Crisis Lifeline has expanded in its two years of service-- hiring more people to take those life-saving calls. But is current staffing enough to handle the thousands ...