Zocdoc, the appointment-booking company, has introduced an automated assistant it says can schedule visits without human ...

which creates AI products to automate some call center work. No wonder, “if you’re getting yelled at every 90 seconds by a patient, insurance company, a staff member, what have you.” ...

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health.

Jim Browning is a software engineer and an expert on scam call centers. His YouTube channel baits scammers by gaining access to their computers, observing them through CCTV, and hacking into their ...