The London Fire Brigade (LFB) "lacks independence and has not been dealing with complaints fast enough", the London Assembly ...

If you have already spoken with the Head Teacher and are still not satisfied, you may wish to make a complaint. You can do this online here. We define a complaint as an expression of dissatisfaction ...

Our procedure has two stages, Frontline resolution (Stage 1) and Investigation (Stage 2). When we receive a complaint, we determine if it will be dealt with as a Stage 1 or Stage 2. Straight-forward ...

The FSCA’s review also measured the effectiveness, accessibility, and timeliness of complaint handling by the various FSPs.

Treating customers fairly includes the requirement that financial institutions handle complaints properly and quickly.

Step 1: Complain online, by phone or post within 30 working days. We circulate your complaint in full with all the other reaction we receive overnight for producers and managers to read and consider.

The Scottish Legal Complaints Commission (SLCC) has welcomed further improvements in Law Society of Scotland investigation ...

The FSCA’s Conduct Standard for Banks requires banks to treat their customers fairly and that includes communicating with them regularly.