Connected AI: Using Customer Behavior To Predict And Improve Retention
Connected AI can help you "listen" to the voice and behavior of your customers, your competitors customers and your team.
Harvard Business School7 年
HubSpot: Lower Churn through Greater CHI
Martinez Jerez, F. Asis, Thomas Steenburgh, Jill Avery, and Lisa Brem. "HubSpot: Lower Churn through Greater CHI." Harvard Business School Case 110-052, January 2010. (Revised March 2013.) ...