There are three elements I believe companies should focus on to create a great customer experience for the modern consumer: ...

Strong channel relationships do tend to benefit your operations and those of your partners, but ultimately, they’re for your ...

Over the last two decades, customer expectations have gone through an evolution. In fact, 80% say that experience is just as ...

Nextiva, the US-based unified customer experience management company, is ramping up its operations in India with the launch ...

Leadership and customer service training work together to create a purpose-driven and customer-centered culture and exceptional customer service and customer experience results ...

The wireless network provider reported higher levels of customer churn in the first quarter following price hikes. Executives ...

Subservicing enables mortgage lenders to boost efficiency, improve compliance, and enhance the borrower experience while ...

Generative AI is going to reinvent virtually every customer experience and enable entirely new ones that have only been ...

Viya has officially rebranded as One Communications. Announced on Thursday, the transition aligns the territory’s provider ...

Urban Company faces criticism for its demanding performance standards that overwhelm service partners. A viral LinkedIn post ...