The restaurant chain incorporated feedback from a range of stakeholders to ensure its customer insights are actionable and ...

The insights function at Morrisons has gone from “knocking on the door” to being a key partner, as the supermarket prioritises a customer-first mindset.

In recent years, the retail industry has witnessed an unprecedented transformation, largely driven by technological advancements. Among these innovations, robotics ...

In 2024, the library built the foundation for better customer understanding. This will help the library to move forward into the new strategic period 2025-2028. In 2024 an implementation plan for the ...

DELIVERING personalized mobile experiences exactly when customers need them is becoming a reality for Filipinos. Smart ...

In a world where customer experience (CX) is increasingly defining business success, the Bengaluru edition of Team Marksmen Network's CX Transformation Conclave 2025, scheduled for 21st March, 2025 at ...

The customer complaints received by the Consumer Financial Protection Bureau are not just a list of grievances. They are a ...