As a result of these changes, I wanted to speak to someone at the forefront of all of these trends, who has spent her career ...

Customer satisfaction levels in the UK have plummeted to their lowest since 2010, despite heavy investments in experience ...

Fragmented stacks, real-time demands and privacy constraints are rewriting the rules of unified data strategy.

As it stood, the predictive power of the attempt was almost zero — the company might as well have flipped a coin with their spend and the study added nothing to their insight. Email: See terms.

Advanced analytics are beginning to be adopted by many organizations to optimize their business strategies and derive ...

The insights function at Morrisons has gone from “knocking on the door” to being a key partner, as the supermarket prioritises a customer-first mindset.

Companies that focus on long-term partnerships instead of one-off transactions are better able to build a scalable revenue model, establish brand trust and define the marketplace. However, this type ...

In a world where customer experience (CX) is increasingly defining business success, the Bengaluru edition of Team Marksmen Network's CX Transformation Conclave 2025, scheduled for 21st March, 2025 at ...

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced Genesys Cloud Social to help ...

Smart Communications, the wireless services arm of PLDT, is teaming up with Adobe, a global digital experience company, to ...

Brands racing to adopt AI in marketing are finding that human insight holds the key to turning automation into lasting customer loyalty. Predictive power improves engagement. Top brands use AI in ...