The potential insight that data can provide us is going to waste. As Bernard Marr, CEO of Advanced Performance Institute, puts it: "To succeed and grow, a business needs to be able to acquire, retain, ...

As a result of these changes, I wanted to speak to someone at the forefront of all of these trends, who has spent her career ...

Secondary information can provide insight into the geographic regions, time of day, type of customer, purchase volume, product category breakdown, and price levels. So what are some of the most ...

Advanced analytics are beginning to be adopted by many organizations to optimize their business strategies and derive ...

The insights function at Morrisons has gone from “knocking on the door” to being a key partner, as the supermarket prioritises a customer-first mindset.

Achieving this goal requires that customers and their needs are known and understood at all levels of the library organisation. Customer insight is based on knowledge, and its development requires ...

Smart Communications, the wireless services arm of PLDT, is teaming up with Adobe, a global digital experience company, to ...

In recent years, the retail industry has witnessed an unprecedented transformation, largely driven by technological advancements. Among these innovations, robotics ...

In a world where customer experience (CX) is increasingly defining business success, the Bengaluru edition of Team Marksmen Network's CX Transformation Conclave 2025, scheduled for 21st March, 2025 at ...

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced Genesys Cloud Social to help ...