Connecting Retail report finds retailers identified networking and IT as the biggest frustration, with two-fifths suffering ...

The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

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Meanwhile, other Redditors in the thread are also sharing their stories and considering filing complaints about the issues ...

To maintain seamless customer experiences, Chase explains their transition to a modern, always-on ecosystem that scales with customer demand.

Some experts say that AI can indeed help on this issue and boost customer satisfaction and loyalty, including in interactions with chatbots or emails. AI can already be used to recognise emotional ...