Businesses must rethink their branding, marketing and customer engagement strategies to remain relevant today.

Every time you turn around, it looks like someone is taking a shot at customer success (CS). Whether at last year’s SaaStr or ...

A lot depends on what growth stage you’re in. Customer success teams share many responsibilities across companies. They need ...

NEW YORK, April 8, 2025 /PRNewswire/ -- XY Retail, a global leader in next-generation unified commerce solutions, has ...

At the ABC 360 Conference, Catherine Kuhlmann drove home a powerful truth: no one in EMS is exempt from the responsibility to ...

Skilljar, a Seattle startup that sells learning management software to help companies train their customers and partners, has ...

The company announced it is moving its “customer success service” FastTrack beyond Office 365. It previewed FastTrack for Windows 10 and FastTrack for Dynamics 365, as well as updates to ...

Talk us through an average day in your role. As the chief customer success and innovation officer at Amagi my day is a dynamic mix of strategy, collaboration, and problem-solving. A typical morning ...

Red Hat is laying off nearly 800 employees including several senior and principal project managers, as well as top members of the company’s customer success team. CRN reviewed dozens of LinkedIn ...

EverDriven Welcomes Shannon La Rue as Vice President of Client Success School Transportation News Industry Releases ...

With over 25 years of experience, Romano brings extensive expertise in building and leading successful global customer success teams. A champion of customer-centric strategies that drive value and ...