1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and ...

The secondhand marketplace says consumers are already reaping the benefits of the AI-enabled customer service tool.

TOKOLI\xa0In the global business landscape, competition is often heralded as a catalyst for enhanced customer service. The ...

Package.ai, a platform that provides artificial intelligence-based delivery for retail operations and customer service, said ...

A trio of artificial intelligence engineers who previously led projects at Google LLC, Meta Platforms Inc. and Samsung Electronics Co. Ltd. say they have raised $10 million for a new startup that aims ...