The Business & Financial Times on MSN4d
7 toxic customer types you need to spot before they cost you
By Bernard Kelvin CLIVERunning a business? You’ll meet all kinds of customers. Some are easy, others not so much.I’ve seen it ...
Marketing3mon
Five Complainer-Customer Personas and the Role of Social Media [Plus an Infographic]
The customer complaint ecosystem comprises distinct complainer personas. According to a recent article by the University of Florida, brands confront five types of complainers. To understand how social ...