These days every business leader I know recognizes the value of providing an exceptional total customer experience.

As businesses scale, it’s easy to lose sight of the core mission and reduce your focus on customers’ challenges.

Stanbic IBTC Trustees, a sub­sidiary of Stanbic IBTC Hold­ings, has been recognised as the Most Customer-Focused Trust and Investment Compa­ny of the Year – Nigeria at the 2025 West Africa Innovation ...

LG Chem said Tuesday it was working to strengthen a company-wide culture focused on customer needs by sharing internal ...