In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...

IBS Intelligence (IBSi) is the world’s only pure-play Financial Technology focused research, advisory, and fintech news ...

Most of the callers ended up with a prerecorded voicemail left in their inbox. For the few unfortunate souls who picked up, ...

The move is aimed at bolstering its value-added solutions and helping merchants globally combat the acceleration of fraud ...

Ravi Santhanam, CMO of HDFC Bank, sheds light on the company's marketing plans, challenges of direct-to-consumer strategies, ...

Lax return policies and lenient fraud prevention are fueling a surge in ecommerce fraud, burdening consumers with higher ...

The FCC has proposed a $4,492,500 fine against VoIP service provider Telnyx for allegedly allowing customers to make ...

Cincinnati-based processor has agreed to buy a London technology firm that uses artificial intelligence to build advanced ...

IBS Intelligence (IBSi) is the world’s only pure-play Financial Technology focused research, advisory, and fintech news ...

While cyber fraud continues to rise, generative AI’s increasing role in fraud is something risk-aware CFOs should monitor.