There are many features that represent good customer service in a business. Good customer service is based on making the customer feel welcomed and valued by a business. Good customer service is ...

make the customer’s experience of the business more enjoyable. This makes customers feel like they are valued by the business. A good example would be a car sales dealership which provides ...

The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Many business owners, however, are uncertain how to maintain good customer relationships. The process is actually simple if the professional knows some proven techniques to employ. Take the following ...

Don't depend on your staff to trigger word-of-mouth by delivering "exceptional customer experience." Good customer service is sporadic, even in the best establishments. The customer who receives ...

Be certain that your passion for customer service runs rampant throughout your company. Employees should see how good service relates to your profits and to their futures with the company.

But the good news is that the juice is worth the squeeze. When you bring in the right customers who value your offer and stick around, you reduce customer churn and strengthen the entire organization.