The best CRM software for small businesses combines affordability, scalability, and customer management. These are ZDNET's favorites.

Certain features remain limited on the free Zoho CRM: reports are not customizable, dashboards are unavailable, and most integrations—including with Google Workspace and Slack—are reserved for ...

The imaginatively named Salesforce for Google Apps service blends Salesforce CRM with Gmail, Google Docs, Google Talk, and Google Calendar. Salesforce is offering the service to subscribers free ...