If an appeal merits further consideration, the Handling Editor may send the authors' response and the revised paper out for further peer review. The below procedure applies to complaints about the ...

Our procedure has two stages, Frontline resolution (Stage 1) and Investigation (Stage 2). When we receive a complaint, we determine if it will be dealt with as a Stage 1 or Stage 2. Straight-forward ...

If you have already spoken with the Head Teacher and are still not satisfied, you may wish to make a complaint. You can do this online here. We define a complaint as an expression of dissatisfaction ...

A new study by the Financial Sector Conduct Authority reveals that 67% of customers surveyed expressed buyer’s remorse ...

they can appeal to the Independent Online Complaints Reviewer and seek a review of the complaint. If the reviewer entertains the review, content creators are expected to co-operate and assist ...