Charter Communications, which does business as Spectrum, plans to close an Akron residential inbound sales call center and lay off 259 workers there.

The combination will bring together RingCentral's inbound contact center technology with Connect First's technology for outbound and blended customer interactions. This will let businesses better ...

The residential inbound sales call center is at a Charter office at 530 S. Main St., Suite 1751 in Akron. The company does not recognize “bumping rights” that would allow any employee to displace ...