Speaker 2: Hi. It's Shaheen. Speaker 1: Nice to meet you. Speaker 2: Nice to meet you, too. Speaker 1: Here to discuss the party? Speaker 2: Yeah, great. Speaker 1: If you'd like to come this way ...

Speaker 2: Hi. It's Shaheen. Speaker 1: Nice to meet you. Speaker 2: Nice to meet you, too. Speaker 1: Here to discuss the party? Speaker 2: Yeah, great. Speaker 1: If you'd like to come this way ...

In today’s mobile-first, digitally driven marketplace, a single dissatisfied customer can spell big trouble for a brand. If a consumer complaint goes viral on social media and users see the ...

got a very large reader response about how to respond to angry customers. Profit and prosper with the best of expert advice on investing, taxes, retirement, personal finance and more - straight to ...

There are nuances surrounding the support of Black-owned businesses in the wake of companies dismantling their DEI efforts.

Over the many years of writing this column, I’ve listened to thousands of complaints about customer service from readers believing they had not received what they had paid for. Most were acting ...

Bike helmet and protective gear company SixSixOne has scrubbed its website and reportedly stopped responding to inquires online, leaving customers confused and wondering where their orders—and ...

Traditional customer engagement is largely reactive, responding to customer inquiries and issues as they arise. However, in the digital age, businesses have the tools to anticipate customer needs ...

Along with this move, Spring said that the company has reduced exposure to “less relevant brands” and expanded its offering in ones that customers are responding to, including Donna Karan ...