Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

got a very large reader response about how to respond to angry customers. Profit and prosper with the best of expert advice on investing, taxes, retirement, personal finance and more - straight to ...

In today’s mobile-first, digitally driven marketplace, a single dissatisfied customer can spell big trouble for a brand. If a consumer complaint goes viral on social media and users see the ...

one customer's behavior can negatively affect another customer's experience. How hospitality businesses can best respond to ...

There are nuances surrounding the support of Black-owned businesses in the wake of companies dismantling their DEI efforts.

Capital One noted in other replies that customers' accounts "remain secure." Original article: Capital One is responding to customers taking to social media to voice frustrations about an outage ...

Here’s how major carriers are responding. In an update on Thursday, Verizon said it will waive call, text, and data usage incurred by prepaid and postpaid customers in Los Angeles, Orange ...