When John Bartolotta’s dishwasher breaks down, he asks Sears for help in fixing it. Then he decides to buy a new dishwasher instead. Can he get his prepaid repair fee refunded? Q: I recently ...

I recently contacted Sears to repair my dishwasher. A technician diagnosed the problem and ordered a new part. I prepaid $506 for the repair, which included a new part for my dishwasher.