Schlesinger, Leonard A., and Jeffrey Zornitsky. "Job Satisfaction, Service Capability and Customer Satisfaction: An Examination of Linkages and Management Implications." Human Resource Planning 14, no ...

Hallowell, Roger, Leonard A. Schlesinger, and Jeffrey Zornitsky. "Internal Service Quality, Customer and Job Satisfaction: Linkages and Implications for Managers." Human Resource Planning (fall 1996).

The study measures wireless satisfaction across six factors: Performance and Reliability, Offerings and Promotions, Cost of Service, Sales Representatives and Account Executives, Billing, and Customer ...

A list of winning IT Services firms and their client and employee satisfaction ratings were released today on ...

A list of winning CPA firms and their client and employee satisfaction ratings were released today on ...

This means that the product or service can be tailored to these needs, leading to greater customer satisfaction ... is important that a company has good quality assurance procedures in place ...

South and West and examines satisfaction across six factors: Quality & Reliability; Price; Billing & Payment; Conservation; Communications; and Customer Service. The study, which provides the water ...

Midway Hospital, a leading provider of quality primary and specialist healthcare, has been adjudged the highest-rated Ghanaian healthcare organization for overall Customer Service Quality at the ...

Close to one third (31%) of customers would also prefer to receive excellent service, even if it means paying more, the UKCSI has also revealed. This suggests organisations consistently achieving ...

The report finds 31% of customers are willing to pay more for excellent service, presenting growth opportunities for businesses prioritising customer satisfaction. Sector-Specific Insights: Retail ...