资讯

Beer, Michael. "Why Total Quality Management Programs Do Not Persist: The Role of Management Quality and Implications for Leading a TQM Transformation." Decision Sciences 34, no. 4 (fall 2003).
What Is Total Quality Control? The Japanese Way. Englewood Cliffs, New Jersey, Prentice-Hall. 8. Smith, AK, 1993. “Total Quality Management in the Public Sector.” Quality Progress, June 1993 ...
Schlesinger, Leonard A., and Christopher L. Hart. "Total Quality Management and the Human Resource Professional: Applying the Baldrige Framework to Human Resources." Human Resource Management 30, no.