Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

There are many features that represent good customer service in a business. Good customer service is based on making the customer feel welcomed and valued by a business. Good customer service is ...

Just last week, (the exact date I cannot recall) the lights at my house flickered around 12 midnight for a while and then ...

This will help them to match the right product or service to the needs of each customer. It also means ... like they are valued by the business. A good example would be a car sales dealership ...

As an avid café hopper, I have come across all kinds of service staff. Here, I would like to share two recent positive experiences and also how I deal with not so pleasant ones.The first is Aunty ...

Be certain that your passion for customer service runs rampant throughout your company. Employees should see how good service relates to your profits and to their futures with the company.

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

Good, caring and personal customer service on the shop floor greatly enhances the customers’ satisfaction, resulting in a greatly enhanced likelihood that the customer will return to the store ...

Customer service nightmares have become a daily occurrence instead of an occasional one. Between rude workers and incorrect orders, most people wonder what the reason for the madness is — at ...

Related stories Even setting aside the cost savings for companies, there are clear reasons that AI should be a good fit for customer service. When people reach out to a company, it's often with ...