Poor audio and video holding UK workers back from career opportunities. A quarter (25%) of Brits in the workplace feel ...

This solution, developed in collaboration with digital CX transformation specialists, Sabio Group, introduces an intelligent ...

Taking stress out of your contact centre with Agentic AI Jurgen Hekkink at AnywhereNow discuss what can be achieved.

Cirrus, contact centre platform provider, has partnered with Nebula to launch a seamless integration of respective CCaaS and ...

Outsource contact centre operator, Foundever (Formally known as Sitel) has announced the closure of its Plymouth contact centre with the potential loss of up to 170 jobs. The job loss comes on the ...

This course will increase and support your existing knowledge of neurodiversity. The workshop provides a detailed overview of different neurodiverse conditions, myth-busts any common misconceptions, ...

We invite you to join this group if you’re responsible for technology in your contact centre, or you’re involved in specifying what technology your organisation uses. These interactive roundtable ...

Guernsey's Airline Aurigny have announced that it is to outsource its contact centre to Fiji. - contact centre news ...

According to Gartner and Nielsen, 60% of all customer service requests are expected to be managed by via digital channels in 2023. If you are receiving increasing number of customer service messages ...

Your transaction failed, please try again or contact site support. 147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com ...