The Future of CX Belongs to AI-Enabled Contact Centre Agents - Matt McKernan, SVP, Americas, Content Guru discusses ...

Poor audio and video holding UK workers back from career opportunities. A quarter (25%) of Brits in the workplace feel ...

This solution, developed in collaboration with digital CX transformation specialists, Sabio Group, introduces an intelligent ...

Guernsey's Airline Aurigny have announced that it is to outsource its contact centre to Fiji. - contact centre news ...

Taking stress out of your contact centre with Agentic AI Jurgen Hekkink at AnywhereNow discuss what can be achieved.

It doesn’t matter which channel we use, when interacting with an organisation we expect the same brand experience. Sounds simple, but the reality is quite different. Integrating all the channels you ...

Chatbots have undoubtedly enhanced customer service, promising speed, efficiency and 24/7 availability. As a result, many businesses have adopted AI-driven support systems to streamline interactions ...

147 Media Ltd is committed to protecting and respecting your privacy. This Privacy Policy sets out the basis on which any personal data we collect from you, or that ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

We invite you to join this group if you’re responsible for technology in your contact centre, or you’re involved in specifying what technology your organisation uses. These interactive roundtable ...

This course will increase and support your existing knowledge of neurodiversity. The workshop provides a detailed overview of different neurodiverse conditions, myth-busts any common misconceptions, ...