The Future of CX Belongs to AI-Enabled Contact Centre Agents - Matt McKernan, SVP, Americas, Content Guru discusses ...

Poor audio and video holding UK workers back from career opportunities. A quarter (25%) of Brits in the workplace feel ...

This solution, developed in collaboration with digital CX transformation specialists, Sabio Group, introduces an intelligent ...

Guernsey's Airline Aurigny have announced that it is to outsource its contact centre to Fiji. - contact centre news ...

Taking stress out of your contact centre with Agentic AI Jurgen Hekkink at AnywhereNow discuss what can be achieved.

Chatbots have undoubtedly enhanced customer service, promising speed, efficiency and 24/7 availability. As a result, many businesses have adopted AI-driven support systems to streamline interactions ...

It doesn’t matter which channel we use, when interacting with an organisation we expect the same brand experience. Sounds simple, but the reality is quite different. Integrating all the channels you ...

Outsource contact centre operator, Foundever (Formally known as Sitel) has announced the closure of its Plymouth contact centre with the potential loss of up to 170 jobs. The site closure is a result ...