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YouTuber Kitboga built an AI army capable of confounding entire scam call centers. There are moments in this video where you ...

Health insurance companies such as UnitedHealthcare and Florida Blue are increasingly leaning on generative artificial ...

Teleperformance SE has deployed AI technology by Sanas to modify the accents of its Indian call center employees in real time ...

The AI startup also provides a background noise removal feature in order to further mask any sort of ambient noise emanating from the call center employees' location that may give away where they ...

The sad story behind those Studio Ghibli memes, humans require a “modest death event” to understand AGI risk, robots-in-homes ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

Omilia, a leader in Conversational AI solutions, today launched Omilia Workforce AI™, available immediately. A groundbreaking Gen AI-powered call quality management solution, Omilia Workforce AI ...

Fresh off the heels of the AI-powered accent adjustments in the Oscar-nominated 2024 film "The Brutalist," the French company that owns the largest call center in the world has announced that it ...

Hospitals say AI is helping nurses work more efficiently, but nursing unions argue that the tech is overriding nurses’ ...