One particular area where manners seem to go out the window is the boarding process. “When preparing to board the plane, ...

For years, Southwest Airlines has offered travelers a distinctive flying experience — one that’s historically involved open ...

Southwest Airlines will switch up its boarding process in a big way once the carrier shifts to assigned seating.

British Airways has launched a new boarding processs, with the number of boarding groups slashed from 10 to either 6 (short ...

Passengers are asking major airlines to do something about "gate lice" problem at airports. American Airlines currently has new tech to stop the line-cutters.

Customer Onboarding process is an important part of client service and sales. Product marketing consists of genuine customer ...

Nothing slows down the boarding process quite like unprepared passengers. The best thing you can do is have your boarding pass and ID or passport open to the picture page and in your hand.

American Airlines is adjusting the boarding process for flights this spring. Passengers will start getting settled in their seats five minutes earlier on domestic mainline flights. "This extra ...

Getting on an airplane might be the bane of some travelers' existence, but United Airlines is planning to make things a bit easier. The airline will begin boarding economy passengers with window ...

Your boarding process might look a little different next time you fly American Airlines out of Chicago O'Hare International Airport. The airline said it recently invested in "new express service ...

“I see this new procedure as a good thing. It will help expedite the boarding process and keep people honest,” Whitmore said.