1. Proactive Support: Address issues before they escalate. Follow up, check in and make customers feel cared for. 2. Surprise ...

Set SMART goals with your customers to get a sense of their objectives and make sure the goods or services you’re offering ...

Cross-selling is a more straightforward, more effective way to increase your revenue as a small business owner, startup, or ...

Georgia Power was ranked number one for business customer satisfaction among large utilities in the South by J.D. Power in ...

Bradenton police say Jeremy Demers, 45, owner of Gulf View Windows and Doors, allegedly misused more than $200,000 in ...

So, I used to work in a customer service call center for a bank. It’s a fairly large bank with thousands of locations along ...

Storytelling techniques are chaanging business communication, driving better engagement, and creating deeper connections with ...

Police believe an employee shot a customer after an altercation broke out between them. Tampa police have not released the ...

By Bernard Kelvin CLIVE“A business without customers is just a hobby with expenses.” – Bernard Kelvin CliveToday, we continue our series on customer care, customer experience, and handling negative ...

Significant improvements in customers’ ease-of-use perceptions of voluntary utility offerings—particularly alternative power and fuel options such as rooftop solar, EV charger incentives and backup ...