AI-powered knowledge bases significantly improve call center efficiency by providing agents with instant access to accurate and up-to-date information. "AI allows call centers to build knowledge ...

AI call center technology is AI call center technology is enhancing the customer experience while improving the daily workflow for agents. This article will explore how call center AI is changing ...

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CONCERNS in Mandarin Chinese may now be addressed by call center agents speaking the same language at the Tourist Assistance Call Center, announced the Department of Tourism (DOT). The language is an ...

MANDAUE CITY — A 23-year-old call center agent died after his motorcycle collided with a firetruck en route to a massive residential fire in Sitio Talong, Barangay Paknaan on Sunday evening, March 23.

The Pittsburgh Steelers entered the NFL draft with a very real need at quarterback. They left it much the same way, save for ...

Saniger, the former CEO of Nate, was charged with defrauding its investors after the US Department of Justice discovered that his supposed AI-powered shopping app was powered by hundreds of call ...

The FBI on Friday arrested Milwaukee Judge Hannah Dugan, saying she “intentionally misdirected” federal immigration agents ...