India's small businesses embrace call center solutions to enhance customer service and streamline operations amidst digital transformation.

With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

A 30-day pause on Fayetteville’s Crown Event Center was meant to provide clarity but instead it had community groups calling ...

The center’s director said there’s currently 14 openings for call takers, as well as other roles that haven’t been filled in ...

Connecticut-based telecommunications provider Charter Communications will close its Worcester call center on June 26, as the company is reducing its overall headcount in Central Massachusetts ...

One-click deploy Azure Solution Accelerator for Call Center Automation with OpenAI Realtime Models and Azure Communication Services. This Solution Accelerator provides a reference implementation for ...

In a significant move to enhance public safety and emergency preparedness, the Adams County Communications Center has ...

The Cumberland County Board of Commissioners lifted a 30-day pause on the Crown Event Center project, raising concerns about cost and location. Community groups, including the Cool Spring Downtown ...

An 84-year-old woman was home alone when she heard someone shattering glass windows and doors. Home surveillance video showed ...

AI in call centers isn't just the future — it's now. Learn how it's shaping customer interactions with predictive and conversational tech. AI call center technology is rapidly transforming how ...