The Fresno City Council awarded a construction contract to a San Diego company for its newest 911 emergency call center. The ...

The Board of Public Works approved a $3.9 million extension Wednesday of a call center contract ahead of an expected surge of ...

Managing an underperforming team member in your call center can be a challenging task, but it's crucial for maintaining high customer service standards and team morale. If you notice a consistent ...

City of Lynnwood is looking for up to 4 artists, or artist teams to create 4 sets of murals at the jail in our Community ...

"It felt to me like not only a rejection of my Vietnamese heritage, but also my humanity and my identity as an American." ...

In a letter to the FIA leadership, the cybercrime wing stated that certain provincial LEA members have been impersonating FIA personnel during these raids, demanding bribes to release the call center ...

After a school bus aide was charged with assaulting non-verbal teens, Howard County Public School System officials say they ...

More than 170 times the normal number of calls came Sunday, about 300 unanswered. Mishawaka official says 911 should be accessible "100% of the time." ...

A man faces a maximum sentence of 20 years in prison after pleading guilty in the 2021 fentanyl death of his toddler son in Allentown.

Telecare provider Tunstall Healthcare has launched Communicall Digital, a new fully digital warden call system that will enhance independence for users, and assist retirement living staff. Communicall ...

Employer-sanctioned groups designed to enhance diversity and inclusion began in corporate America in the 1970s to help ...