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RICHMOND, Va. (WRIC) — The City of Richmond’s Department of Emergency Communications announced that its 911 call processing times have been reduced to 60 seconds. The city said a strategic ...

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It claims that eliminating the transfer of 911 callers to RAA has enhanced 911 call processing times by an average of 60 seconds, allowing pre-arrival instructions to begin earlier in emergencies.

These AI agents function continuously, processing incoming calls at any hour, which addresses the traditional limitations of human-staffed call centers bound by working hours and time zones. The ...