There are three elements I believe companies should focus on to create a great customer experience for the modern consumer: ...

This information helps companies deepen existing customer relationships and reach untapped consumer populations to increase traffic. Customers are so important to businesses that colleges and ...

Consumer behavior—or how people buy and use goods and services—is a rich field of psychological research, particularly for companies trying to sell products to as many potential customers as ...

That's when you'll want to file a consumer complaint. But as anyone who's spent mind-numbing hours on a call with a customer service representative can attest, sometimes that strategy doesn't help ...

By teaming up with established payment technology partners, businesses foster dynamic relationships that create a virtuous ...