As a result of these changes, I wanted to speak to someone at the forefront of all of these trends, who has spent her career ...

Advanced analytics are beginning to be adopted by many organizations to optimize their business strategies and derive ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Customer experience initiatives need regular nurturing ...

The role of product management is undergoing a fundamental transformation. As businesses compete to deliver faster, sm ...

Businesses must rethink their branding, marketing and customer engagement strategies to remain relevant today.

Revolutionising insights from field teams and engagement with HCPs Intending to increase visibility into the customer experience, a methodology that is gaining traction within the sector involves ...

Fragmented stacks, real-time demands and privacy constraints are rewriting the rules of unified data strategy.

Better insights mean better leads. Learn how to use real customer conversations to optimize your marketing and drive more ...

Trustpilot, the world's largest independent platform for customer feedback, today introduced new features that go a step beyond customer feedback, and enable businesses to transform trust into action.

Zomato has laid off 600 customer support associates after just one year, following the introduction of AI-driven customer ...

Data insights help businesses predict needs and tailor interactions accordingly. Retailers should embrace tech like ...