Liezel Jonkheid, director and founder of the Consumer Psychology Lab, shares tips on how to uncover what customers don’t say ...

The potential insight that data can provide us is going to waste. As Bernard Marr, CEO of Advanced Performance Institute, puts it: "To succeed and grow, a business needs to be able to acquire, retain, ...

With so much information flowing into organizations these days, we are all feeling a little overwhelmed. What's worse, however, is that customer insights haven't increased at the same rate as data ...

At a moment when retailers must optimize every facet of their business to remain competitive, a unified data strategy isn’t ...

In other words, it’s about providing customer engagements that are relevant ... If you experience any trouble, please send an email to: [email protected]. Notice: By supplying my contact ...

As it stood, the predictive power of the attempt was almost zero — the company might as well have flipped a coin with their spend and the study added nothing to their insight. Email: See terms.

Great innovators don’t rely on customers to design the future, but they do rely on customer insight to shape it. They analyse behaviour, pain points, and aspirations. They look beyond what ...

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HappyOrNot ( the world leader in customer feedback solutions and creators of the iconic smiley-faced feedback buttons found in stores, ...

Robots are no longer confined to manufacturing lines; they are now an integral part of retail operations, optimizing everything from inventory management to acquiring valuable customer insights.

Attendees gained insights into the power of omnichannel strategies, where the seamless integration of digital and physical touchpoints ensures continuity and consistency in every customer interaction.