Artificial intelligence (AI) can be leveraged by hospitality companies to meet or even exceed customers' expectations, ...

Pat Ferguson who volunteers at Sewerby Hall, Gardens and Zoo said: “Perhaps the greatest benefit to costume volunteering is the social side. It is the biggest luxury to indulge in your hobby, in the ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker.

Hart, who operates a suite of restaurants across multiple locations, knows firsthand what it means to pivot under pressure.

Looking to enhance your professional and customer service skills? Well, you won’t want to miss the 406 Workforce: A Workforce & Hospitality Training Program, scheduled to be in Sidney, Wednesday, May ...

AI-driven service robots are gaining momentum ... and elevating the customer experience. With the hospitality robotics market projected to grow at a CAGR of 17.89% through 2032, automation is ...