In today's competitive market, every business aims to achieve 100% consumer satisfaction to establish itself as a trusted ...

Angela Rippon: When it comes to challenging a rip-off, a well written letter of complaint can very often make all the difference in the world. Woman One: I typed a letter and just said you’ve ...

there are many times you will still need to write a formal letter: to apply for your dream job, make a formal complaint, communicate with companies or customers, or even write to your local Member ...