Using the live chat function, you can create canned responses to answer frequently asked questions automatically, assign different support agents to chats, send surveys to collect customer ...

Working as a chat live agent can provide some degree of flexibility, but some workers might still need to be available during specific hours designated by the employer. Some companies require ...

Customers of communications service providers (CSP) say they prefer to interact with artificial intelligence-powered chatbots ...

Live Agent Handoff - When necessary, the AI assistant seamlessly transitions conversations ... making interactions A New Era for Nextech's Customer Support. The integration of AI chat agents ...