The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone ...

The City of Cleveland is trying to curb car meets at shopping centers by going after the wallets of property owners.

Jennifer Vasquez Sura has fought to bring her husband, Kilmar Abrego García, home from a Salvadoran prison while caring for ...

The Department of Revenue says it is extending call center hours in an effort to assist taxpayers. Secretary of Revenue Pat Browne encourages taxpayers to take advantage of these extended hours.

In 2025, data will be the driving force behind successful call center operations. The ability to harness and apply data effectively can determine whether a contact center thrives or struggles. With ...

Opinions expressed are those of the author. The world’s largest call center recently deployed new AI to “neutralize” the accents of their agents. Unsurprisingly, this provoked some outrage.

Stephanie Winslow, Newport School Committee I counted: 31 people spoke at the Middletown Center Public Hearing last Thursday. Not one person, of the 31 people who did speak up, spoke in favor of ...

Need a break? Play the USA TODAY Daily Crossword Puzzle. I counted: 31 people spoke at the Middletown Center Public Hearing last Thursday. Not one person, of the 31 people who did speak up, spoke in ...

Need a break? Play the USA TODAY Daily Crossword Puzzle. I counted: 31 people spoke at the Middletown Center Public Hearing last Thursday. Not one person, of the 31 people who did speak up ...

Doe), guarantees the right of every child, regardless of immigration status, to access a free public K-12 education. I counted: 31 people spoke at the Middletown Center Public Hearing last Thursday.